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  1. #1
    LJG
    LJG is offline Member 510 points
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    Where can I get my laptop repaired?

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    Where can I get my laptop repaired in Luton? I need someone to complete it fast. Should I ask James in IT?

  2. #2
    OLDPRO is offline Elite Member 510 points
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    Quote Originally Posted by LJG
    Where can I get my laptop repaired in Luton? I need someone to complete it fast. Should I ask James in IT?
    What do you need done? A couple of us here can work on laptops.

  3. #3
    LJG
    LJG is offline Member 510 points
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    Computer

    ** power cable plug has broken, the port in the computer and it is bouncing around inside.

  4. #4
    Nebakanezer is offline Agnostic Member 510 points
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    Quote Originally Posted by LJG
    ** power cable plug has broken, the port in the computer and it is bouncing around inside.
    It's done for. The only way to repair it is to replace the motherboard, or find someone who is willing to try and re-solder it onto the motherboard, but that's not usually a good idea since it can cause voltage irregularities in the system as well as being rather fragile afterwards.

    From speaking to a couple of techs, it appears to be a problem with how the systems handle the European voltage; it seems to weaken the cold solder joints that attach it to the motherboard. I am inclined to believe this as it has happened to two computers I owned while in Europe. I remember Dr. H, the old neuro prof, went through five warranty repairs on his power interface while in Europe. I am still fighting with Toshiba to have them cover it under a warranty repair.

    If it's under warranty, contact the European customer service branch for the company that made your computer, but they sometimes refuse to work on American systems and tell you to send it back to America. In that case you can expect not to see it for at least 4-8 weeks, depending on a number of factors. If it isn't under warranty and you can't get them to cover the repair, then you are better off getting a new system, unless it was a really expensive laptop, since a system board replacement on a new(er) laptop is usually at least $500 USD
    .
    Last edited by Nebakanezer; 09-15-2005 at 02:08 PM.

  5. #5
    LJG
    LJG is offline Member 510 points
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    Thanks

    Thanks for the PM, I'll have my computer back in 7 days.

  6. #6
    Nebakanezer is offline Agnostic Member 510 points
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    Great news. The European service dept. agreed to take it under warranty?
    Quote Originally Posted by LJG
    Thanks for the PM, I'll have my computer back in 7 days.

  7. #7
    LJG
    LJG is offline Member 510 points
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    No

    Not under warrenty, 65 pounds per hour plus parts.

  8. #8
    OLDPRO is offline Elite Member 510 points
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    sorry to read that. Did they estimate how much to fix? A new laptop will still cost about 500 pounds or more over here.

  9. #9
    Nebakanezer is offline Agnostic Member 510 points
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    Quote Originally Posted by LJG
    Not under warrenty, 65 pounds per hour plus parts.
    Ouch. You must really love that laptop. One thing I forgot to mention, ask them how long repairs are warranted for. If they say less than a year, tell them you want at least a year guaranteed since you are paying so much money for the job. Also, try to find out if there is any separate manufacturers warranty on just the motherboard. Some parts in a computer have a longer warranty than the warranty the company gives for the entire system. If the board itself is under warranty, tell them to submit it under manufacturers warranty for a new part. That way all you will have to pay for is labor, which should really only be 2-3 hours at best.

    Let us know how it turns out.

  10. #10
    LJG
    LJG is offline Member 510 points
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    Done

    They re repaired my computer using the same connector since it was still inside the computer. They also gave it a good cleaning and guaranteed it for 6 months, all for 35 pounds. I was glad they didn't have to order the parts it would have taken longer.....

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