Sponsored Links
Results 1 to 6 of 6
  1. #1
    Synophrys's Avatar
    Synophrys is offline Member 651 points
    Join Date
    Jun 2008
    Location
    Your Moms house
    Posts
    330
    Downloads
    0
    Uploads
    0
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Never buy Kaplan products

    Advertisements



    I purchased the webprep from the kaplan rep on the island back in december. The online access was to begin on december 16th 2009. When I got home, there was no access and my books were never shipped. My account had already been paid in full (on island). The following demonstrates the 6 month process of why you should never use kaplan medical.

    From: L--- C---- [[email protected]]
    Sent: Monday, December 28, 2009 10:34 AM
    To: [email protected]
    Subject: FW: Another Ross Item

    Hello J----

    I actually checked on your account this morning because I wanted to be sure you were all set and they sent me this screenshot stating your access should be available. I will try to log on with this information now and see if I can get in and I will also check on your book status. I will contact you back in 15 minutes...

    L--- C----
    Regional Medical Director, South Region
    Kaplan Test Prep & Admissions

    From: L--- C----
    Sent: Monday, December 28, 2009 11:23 AM
    To: J--- S---
    Subject: RE: Another Ross Item

    Hi J----

    I really must apologize for all of these complications. Based on your original enrollment form (which was clearly documented) your enrollment should have been seamless. However, I just spoke with our service manager B---- and has:

    1. Corrected the error in your email address and assures me you should be able to log on immediately. Would you mind taking a few moment to verify that you can access your online account.

    2. He has placed a new overnight shipping order to your California address and says these should arrive by tomorrow by 3pm. I have asked B--- to email me the tracking number so I can track your package from Miami and I will forward the tracking number to you the moment I have it.

    I apologize that we have caused a delay in your study plan and will continue to follow up to ensure all concerns have been addressed. I will be in email for the next hour so please do let me know if your online access is available.

    Best Wishes,

    L--- C----
    Regional Medical Director, South Region
    Kaplan Test Prep & Admissions

    ________________________________________
    From: L--- C----
    Sent: Monday, December 28, 2009 12:06 PM
    To: J--- S---
    Subject: RE: Another Ross Item

    Hi J----

    We were just able to log on. Please try [email protected] and password kaplan (all lower case)...

    L--- C----
    Regional Medical Director, South Region
    Kaplan Test Prep & Admissions
    ________________________________________

    From: Rico Tabor
    Sent: Mon 12/28/2009 12:48 PM
    To: L--- C----
    Subject: RE: Another Ross Item

    Hi L---,

    Below is a screenshot of his homepage. Access was created on 11/8/09. I've resent his access email to him.

    From: J--- S--- [mailto: [email protected]]
    Sent: Mon 12/28/2009 1:54 PM
    To: L--- C----
    Subject: RE: Another Ross Item

    There is a small issue on that screen shot – the email address is incorrect. It currently reads [email protected] but is should read [email protected] - the number “66” needs to be added. That is probably why I never received any email notification regarding a password.

    J---

    From: J--- S--- [mailto: [email protected]]
    Sent: Mon 12/28/2009 2:59 PM
    To: L--- C----
    Subject: RE: Another Ross Item
    Still not working on the https://www.kaplanmedical.com/login.jhtml link. Perhaps I am using the wrong site?

    I tried the email [email protected]---.com with password ----- and still got the same error message.

    J---


    From: J--- S--- [mailto: [email protected]]
    Sent: Mon 12/28/2009 3:18 PM
    To: L--- C----
    Subject: RE: Another Ross Item

    It appears to be working. Thank you for helping me get it together. I appreciate all you have done. I will be looking forward to getting the books this week. Thanks again.

    J---

    From: L--- C----
    Sent: Mon 12/28/2009 3:26 PM
    To: J--- S---
    Subject: RE: Another Ross Item
    Hi J----

    Sorry that was so complicated... Whew! I sent a strongly worded email to our care center about these issues and will follow up momentarily with our shipping department to make sure your order is ready to go. I'll send you that tracking number right after the call.

    My Apologies Again!!!!

    L--- C----
    Regional Medical Director, South Region
    Kaplan Test Prep & Admissions

    ________________________________________
    From: L--- C---- [[email protected]]
    Sent: Tuesday, December 29, 2009 9:46 AM
    To: [email protected]
    Subject: FW: Another Ross Item

    Hello J----

    I just re-re-confirmed and your books are scheduled to arrive today.The UPS tracking number is --------------.

    My apologies again! While I certainly hope there are none, please let me know if any other issues arise.

    Best Wishes,

    L--- C----
    Regional Medical Director, South Region
    Kaplan Test Prep & Admissions
    ________________________________________
    From: J--- S--- [mailto: [email protected]]
    Sent: Tue 12/29/2009 2:42 PM
    To: L--- C----
    Subject: RE: Another Ross Item
    L---,

    Thanks again for all of your help. I do have one quick question though. On the web prep lectures, is there supposed to be video? I was under the impression that there would be video not just audio.

    J---

    From: L--- C---- [[email protected]]
    Sent: Wednesday, December 30, 2009 7:04 AM
    To: [email protected]
    Subject: FW: Another Ross Item

    Hello J----

    I am truly embarrassed to share this with you, but I followed up with my technology team and it appears the older version of our program was loaded on to your account. I have personally logged in to ensure the New Webprep Dashboard was accessible with your log in information. I had to accept the user agreement for you in order to see your homepage, but I did not access any of the actual lectures or touch your diagnostic exam.

    If you could please log in and confirm that you now see an aqua-blue screen that says My Webprep Dashboard, I would be very grateful.

    Best Wishes,

    L--- C----
    Regional Medical Director, South Region
    Kaplan Test Prep & Admissions

    ________________________________________

    ________________________________________
    From: L--- C----
    Sent: Wed 12/30/2009 8:58 AM
    To: J--- S---
    Subject: RE: Another Ross Item
    Hi J----

    Going to check your account now. Is the computer your viewing your program on a Mac or PC?

    L--- C----
    Regional Medical Director, South Region
    Kaplan Test Prep & Admissions


    ________________________________________
    First Name: J---
    Last Name: S---
    Phone Number: ------
    Kaptest Username: [email protected] Address line 1: ------- Address line 2:
    Test: USMLE Step 1
    Topic: Other
    Expected test date: Jun 2010
    Center:
    city: -----
    state: CA
    zipcode: ------
    Country: US
    Email: [email protected]
    Enrollment status: enrolled
    Product: Online Course
    Need f-1 visa? does not need visa
    Question or Comment: My web prep always locks up during video playback.
    Sometimes it freezes during full screen mode as well. Other times it fails to load the videos. Sometimes durng video playback, the seeking bar loads on top of the video frame and will not go away. It obstructs the field of view. These issues occur with no other programs open. If the video window is open, and adobe acrobat 8.0 professional is open with a pdf, the pdf document goes black when scrolling. I have been dealing with these issues since the beginning of my subscription in december. I am extremely dissapointed with the webprep. Is there anything I can do to make this thing run any smoother. It is so distracting when i am trying to study.

    I am using internet explorer 8, with the latest updates as of April 6th, 2010. I have tried running it on firefox with the same issues. My operating system is windows 7. My ISP is via a cable modem, with more than adequate bandwidth. I have 4gb of ram. 2ghz processor, with a 32 bit operating system. All updates are current.

    -----Original Message-----
    From: [email protected] [mailto:[email protected]]
    Sent: Thursday, April 08, 2010 11:35 AM
    To: [email protected]
    Subject: Kaplan Technical Support (KMM4027445C0KM)

    Hello J---,

    Thank you for your E-Mail. Those videos require flash player to run you can try reinstall flash from the adobe website. Also you might want to try deleted the cookies and cache on the browser. Also if your running on wifi please try having wire connection that should help also. Please let us know if this helps. Thank You

    A----
    Kaplan Technical Support


    Original Message Follows:
    -------------------------

    I have reinstalled the flash player several times. I am currently running the latest version as of April 4th 2010. I clear my browser history and cookies on a daily basis. The problem occurs on both a wired and wifi connection. My download speed is regularly checked on www.speedtest.net . my average download speed is around 7mb/s.

    J---


    From: [email protected] [mailto:[email protected]]
    Sent: Thursday, April 08, 2010 4:11 PM
    To: J--- S---
    Subject: Kaplan Technical Support (KMM4027858C0KM)

    Hello J---,

    Thank you for the email.
    It seems there is actually a problem with the web videos you describe.
    We have notified the development team do that they might fix the issue as quickly as possible.

    We are sorry for an inconvenience this may be causing you

    Regards,

    C----
    Kaplan Technical Support


    From: J--- S--- [mailto: [email protected]]
    Sent: Friday, May 07, 2010 12:35 PM
    To: '[email protected]'
    Subject: RE: Kaplan Technical Support (KMM4027858C0KM)

    In light of all the issues I experienced getting access to the webprep back in December, it would be nice if customer support could cut me a break on this. I haven't been able to use them effectively. If there is no chance of getting these issues resolved, how about giving me a partial refund. I would like to keep the Qbank access, but the webprep videos are essentially useless to me if I can't watch them without constant interruptions. I pasted in the emails from the previous issues below, but the synopsis of everything I have experienced with Kaplan is as follows -

    Access was not given on the date promised in December. A hold was placed on my account even though I paid IN FULL at one of the Kaplan seminars at school. My webprep account was created, but I was not notified. When notified, the account access was created under the wrong USER INFO. After getting the correct user info, my account was utilizing the "old" version of webprep consisting of audio files and no video files. The account was finally updated with correct info, and the new webprep version, and I received access. My books never made their shipment but were eventually shipped out 2nd day air after talking to customer service. I have had several technical issues which you are now aware of, and responded with " We are sorry for an inconvenience this may be causing you".

    I have tried sympathetically to understand that you are providing a valuable service, but the product I paid for has not lived up to the promises. The Q bank program has worked flawlessly for me, but the webprep has been a nightmare from day 1. I would appreciate it if you could provide me with some kind of compensation or refund so that I can put that towards a more efficient means of studying for my exam. I have limited time to study now, and efficiency is of great importance. As I stated earlier, I would like to keep the Qbank access, but would appreciate a refund on the webprep course. You can see my usage of the webprep videos has been minimal, and most videos have never been accessed. I have tried to be patient with Kaplan, but I no longer have the time to deal with these constant disappointments.

    Regards,

    J---


    From: J--- S--- [mailto: [email protected]]
    Sent: Thursday, May 13, 2010 11:55 AM
    To: '[email protected]'
    Subject: RE: Kaplan Technical Support (KMM4027858C0KM)

    I just got off the phone with technical support regarding an issue with qbank. I spoke with C---- in tech support about being unable to access my qbank. He updated some things in my account, and I am now able to access the qbank, but my entire test history was deleted. C---- in tech support was very helpful. I was then transferred to student services to discuss a subscription concern, and I was placed on hold. After being on hold for a few minutes, the system transferred me to someone named S----, who then transferred me back to student services where I waited for a few more moments before being directed to a voice mail. I am extremely disappointed my Kaplan experience. My account history has now been deleted 2 times. I feel like I am being ignored and nothing has been done to accommodate the concerns I have had. I just want my money back so I can purchase a review program from someone else. Please understand that I am not angry at Kaplan, I just want to be able to study without all the headaches.

    Regards,

    J--- S---


    Last time we spoke, Kaplan was going to issue me a refund of $910. A portion was credited to my current debit card, and the rest was supposed to be mailed as a check directly to me. On Friday last week, I received an email from the National Bank of Dominica (an island in the west indies), where I once had an account when I was staying out there. Kaplan was supposed to mail the check to me, because I no longer have an account with that bank, and it is impossible for me to visit a branch of that bank in person, due to its geographic location (me being in California, and it being located about 1000 miles south east of florida).

    The National Bank of Dominica wants to charge me roughly $60 to $100 US dollars to process the refund and either wire it to me, or mail me a check. That’s almost 30% of the value of the refund, not to mention the hassle of dealing with a foreign bank again. Can you guys please just cancel that portion of the refund and send me a check directly so we can avoid the excessive processing fee of National Bank of Dominica? That was the original agreement, and I would greatly appreciate it if we could get this taken care of.

    Regards,

    J---

    ----- as of today, I am currently awaiting a check in the mail from the national bank of dominica. It was allegedly mailed out 3 weeks ago. I will never recommend kaplan to anyone.
    Pointing out the obvious since the beginning Hidden Content

  2. #2
    MrD
    MrD is offline Junior Member 511 points
    Join Date
    Jan 2009
    Posts
    29
    Downloads
    6
    Uploads
    0
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Hmm, I need this post in a cliff note formation...

  3. #3
    Synophrys's Avatar
    Synophrys is offline Member 651 points
    Join Date
    Jun 2008
    Location
    Your Moms house
    Posts
    330
    Downloads
    0
    Uploads
    0
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Quote Originally Posted by MrD View Post
    Hmm, I need this post in a cliff note formation...

    1.) Access not given on promised date of December 16th, 2009

    2.) books not shipped

    3.) Account access given on December 28th, but still charged for the elapsed time period from the 16th

    4.) books never shipped

    5.) Wrong email used in web access - unable to access account

    6.) access finally granted but account was placed on old server with no video files

    7.) Account access deleted

    8.) Books still not shipped

    9.) Webprep finally accessed

    10.) books overnight delivery

    11.) Videos constantly lock up and run choppy

    12.) Customer service blames my computer

    13.) install everything according to kaplan, and provide detailed info to tech support

    14.) Tech support says "there is an issue - sorry for the inconvenience" - no solution offered

    15.) Qbank access deleted

    16.) logged in using a friends qbank (he purchased the same setup as me at the same seminar) - his access was completely different and contained a different "Qbank plus"

    17.) Tech support gave access to new Qbank plus with no historical data ( i had already completed about 1700 questions)

    18.) Asked Kaplan for a partial refund - they offered $910 to be paid directly to me

    19.) they sent half to my Bank account, and half to the National bank of Dominca

    20.) I am still waiting for the National bank of Dominca to send my refund

    The NBD said I had to be there "in person" to sign the release form for the refund. I tried to explain to them I was not in the country, but it was alot like trying to get olives on the side at subway - they just couldn't understand. They sent me a form that needed to be printed, signed, notarized, and mailed (certified) back to them before they could release my funds. They accepted the refund from kaplan despite the fact that I do not have an account at their bank. Kaplan was aware of that fact and agreed to send me the money directly, but... kaplan just can't seem to get anything right.

    Kaplan was incompetent and consistently failed to deliver as promised. I was able to utilize about 15% of the webprep videos. I paid $1500 for 6 month access, and had my statistical analysis deleted 2 times. It is not worth the stress when you have an exam to study for.
    Last edited by Synophrys; 07-27-2010 at 06:45 PM.
    Pointing out the obvious since the beginning Hidden Content

  4. #4
    RossMERPMD is offline Member 523 points
    Join Date
    Aug 2009
    Posts
    289
    Downloads
    0
    Uploads
    0
    Thanks
    0
    Thanked 0 Times in 0 Posts
    Just so you know... they're STILL stingy with the olives. Subway service still sucks. The whole Kaplan fiasco you've dealt with really sucks and shows that they should really stick to just live classes and printed books.
    MERP [Done] Semesters 1 - 4 [Done] Semester 5 [Done... but what a waste of time]
    Step 1 [Score that would make a dermatologist embarrassed]
    "Knowledge is knowing that a tomato is a fruit, but Wisdom is knowing not to put it in a fruit salad."

  5. #5
    Boris213 is offline Junior Member 510 points
    Join Date
    May 2010
    Posts
    66
    Downloads
    0
    Uploads
    0
    Thanks
    0
    Thanked 0 Times in 0 Posts
    I learned that after my MCAT prep course.

  6. #6
    gfliptastic's Avatar
    gfliptastic is offline Member 655 points
    Join Date
    Jul 2010
    Location
    Boston area
    Posts
    175
    Downloads
    0
    Uploads
    0
    Thanks
    0
    Thanked 0 Times in 0 Posts
    After being bought out and becoming a subsidiary of the Washington Post Company, they have really let themselves decline in so many different ways. Yet due to their veritable monopoly on Test Prep (Princeton wishes they had the same market share), they are allowed certain liberties to treat customers like dirt if they so choose.

    - An EX Kaplan Test Prep employee (2004-2007)

Similar Threads

  1. Cheap products
    By Bubbles36 in forum AUC Medical School Classifieds
    Replies: 1
    Last Post: 04-10-2010, 03:37 PM
  2. Products
    By doctor21 in forum American University of Integrative Sciences (AUIS)
    Replies: 6
    Last Post: 02-13-2008, 11:23 AM
  3. Buy Avon Products!
    By NYGIRL117 in forum Ross Medical School Classifieds
    Replies: 0
    Last Post: 08-02-2007, 07:22 AM
  4. A question about BIG products, please?
    By jmss1999 in forum Ross University School of Medicine
    Replies: 6
    Last Post: 04-04-2004, 10:48 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •