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  1. #1
    fossildoc is offline Moderator 518 points
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    Tips on dealing with TERI

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    I have had a trying experience dealing with TERI. Their web site is full of bugs, and customer service needs improvement (except for Kimberly; be sure to ask for her if you call).

    Here are some tips for getting through the system:
    1) On their application, in the section "closest friend or relative not living with you", do not place any punctuation (like periods) in the address field, or the system will keep complaining that the address is 'not correct'. It won't take post office boxes, either. It may also cough if you leave the business telephone number field blank.
    2) When you click Submit, be sure to write down the confirmation number which appears on the screen right away. It's the only way to retrieve your application unless you have your promissory note number, which you won't receive right away.
    3) If you apply as "credit ready", meaning you're borrowing on your good looks, you will receive two computer-generated emails from them stating that your loan will be complete when you provide, among other things, verification of income. This is nonsense because income is not required for a credit ready loan; they use a one-size-fits-all set of emails for all types of applications (really bad user interface design).
    4) When you get an email to access your promissory note, the trouble really begins, and you can forget about trying to tell them about it; it's all your fault. You must click on a button ('Click Here') to obtain an access code needed to see your promissory note. Sometimes when you click that button you will get a javascript error message that says there's a fault in the script. Other times you will get a "page not accessible" message. You must click again, and again, and again, until finally you get a window announcing that teri is trying to send you a file called lender_verify.asp. This file extension is not recognized (unles you add it) by IE or Netscape, and it is not registered as a file extension when you install Adobe, but Adobe can read it if you feed it the file explicitly. TERI will deny sending you an asp file; they will say they are sending you a pdf file. Nevertheless, open the file with Adobe (you can't just double-click it in Windows explorer -- you must drag it or File|Open it explicitly) and read the access code. Enter the access code in the email window that had the 'Click Here' button. Once again you will get a popup that teri is trying to send you a file called promissory_note.asp. Save it and open with Adobe. Everything should be ok from that point on.

    PM for more on my experience with TERI.
    Last edited by fossildoc; 11-01-2005 at 04:09 PM.
    Brain surgeon to another: "Hey, this isn't rocket science".
    Rocket scientist to another: "Hey, this isn't brain surgery".

    Forum Moderator - Xavier Aruba

  2. #2
    stephew is offline Moderator Guru 512 points
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    sobbing uncontrollably helps too.
    Steph
    If you get a warning, put on yer manpants and stop whining about it.

  3. #3
    fossildoc is offline Moderator 518 points
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    Quote Originally Posted by stephew
    sobbing uncontrollably helps too.
    I tend to yell instead of sob, something I have to control if I'm going to deal with the politics of rotations. Maybe TERI is a secret test of our self control. After what I put them through today, I wouldn't be surprised if they denied my loan, which wouldn't hurt me at all since I have the cash.
    Brain surgeon to another: "Hey, this isn't rocket science".
    Rocket scientist to another: "Hey, this isn't brain surgery".

    Forum Moderator - Xavier Aruba

  4. #4
    KS_16 is offline Junior Member 510 points
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    I guess the Canadian med students are lucky since we can only apply through print and not online.

    But I really do hope teri fixes there system, it must be a hassle trying to apply for a loan.

  5. #5
    byteme is offline Member 510 points
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    Quote Originally Posted by KS_16
    I guess the Canadian med students are lucky since we can only apply through print and not online.

    But I really do hope teri fixes there system, it must be a hassle trying to apply for a loan.

    I've only ever applied with a printed form, and I've never had a problem. Don't the American students have an option to get the printed form?

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