Thread: Financial Aid Office - N.J.

NEWS FLASH!!!!

According to my kid and multiple colleagues the service at Ross N.J. Financial Aid and Bursar's Depts has been fantastic. Financial aid checks are received within DAYS (same week) of Ross receiving the disbursment from lenders. The staff have been very helpful on the phone and promptly reply to email inquiries. Someone must have attended a seminar, or whatever, but things are looking up as far as customer service.

KUDOS to the Ross NJ office staff!!!

FRNC

Well unless they just made changes it was all luck. My roomate got his check for this semester at the begining of this month and some of our friends havent gotten theirs yet. Last semester we filled out the registration form at the end of the semester and when we went to financial aid at the begining of this semester they told him that they didnt know he was coming back. We are in 4th semester and he passed all his classes.....why wouldnt he come back. I must say I have been very lucky. they screwed up my financial aid for 1st and 2nd but the last 2 have been perfect. Its all luck........

I agree, recently I have been calling and e-mailed them quite a bit. I have received both phone calls and e-mails from my conselor and the new director. The new system that encourages online application is nice since you don't have to paper shuffle. No award letter to sign and return unless you are making changes. The new Director seems to be doing well! I good leader really can change things quickly.

MitchDC

Originally Posted by FRNC

NEWS FLASH!!!!

According to my kid and multiple colleagues the service at Ross N.J. Financial Aid and Bursar's Depts has been fantastic. Financial aid checks are received within DAYS (same week) of Ross receiving the disbursment from lenders. The staff have been very helpful on the phone and promptly reply to email inquiries. Someone must have attended a seminar, or whatever, but things are looking up as far as customer service.

KUDOS to the Ross NJ office staff!!!

FRNC