My experience dealing with a little episode has left me choosing SGU over St. Matthews



Here is a little letter I wrote to the V-president of SMU where you can read my SEVERE quality complaint:administration do NOT care about students, are highly inflexible in dealing with personal situations that come up. SGU ARE respectful and are a hell of a lot more flexible. This complaint is being issued to the AVMA where I report the quality and decorum of SGU compared to the mess of SMU

Dear Dr. D,

I was a potential vet student. I merely wanted to defer for a year. I feel SMU was highly inflexible whereas SGU and most other schools give students at least up to a year to defer. Here my only options were to either lose $500 or lose $500 AND only get to defer for one semester. Likewise, I feel that the administration was highly confusing in addressing questions, having told me I can get my money back, then not get my money back, calling me by different names, not answering questions and necessitating a long series of e-mails just to obtain what I felt was basic information. And last but not least, I feel (edited for Terms of Service violation), was very rude to me on the phone, both raising his voice where I had not and then actually hanging up on me. I told him that it was unprofessional to raise his voice on the phone. Then he indicates that I would not make a good member of "SMU family" and that I can not reapply based on a decision made by you and him. I find this strangest and most disturbing of all. In neither tone or neglect of my indicating that I really wanted to attend SMU (I already spoke with faculty about my interest in wildlife medicine research) did I get any indication that he felt students were part of a family. I am issuing this complaint for quality improvement and general dissatisfaction.


Sincerely...