You are wrong. I am referring to the NJ office. If you stay on the line you will eventually be given a chance to leave a message. Then if you stay on line more, you simple repeat that horrible Billy Ocean music then end up leaving another message...it's a recorded loop. While the advisers sit there and chat, make meat patties, etc...they just leave the loop going. When they get back to their offices, they just hit "delete all messages" then return to what they were doing and the process starts over again. My personal record was a little over 2 hours....I put my phone on speaker and watched a movie while waiting.....no answer.......ever.